Refund policy
Last updated: August 2026
Arcane Press products are custom-made. Because of that, we do not accept returns or offer refunds for change-of-mind purchases.
However, if we make a mistake or your order arrives with a covered issue, we will make it right (reprint/replacement, partial refund, or full refund depending on the situation).
What we can help with (covered issues)
We will resolve issues caused by production, fulfillment, or shipping, including:
- Misprints / major print defects
- Incorrect cards received
- Missing cards
- Significant damage in transit
If your order has a covered issue, contact us within 7 days of delivery and include:
- Order number
- A brief description
- Clear photos of the issue (and packaging for damage)
What is not refundable
We do not offer refunds for:
- Buyer’s remorse / changed mind
- Orders placed with an incorrect address provided at checkout
- Minor cosmetic variation consistent with print production
- Damage after delivery due to handling/storage
Chargebacks & disputes
If something went wrong, please contact us first—most issues can be resolved faster via our support process than through a bank dispute.